Refunds-Card On File

Once the transactions are Captured they can be refunded.
When clicked on Capture transaction's View link on the Transaction Management page, the Transaction Detail screen gets displayed as follows:

Transaction Management

  1. Refund — Button to proceed with the refund process.
  2. Transaction Management — A link when clicked takes the user to the Transaction Management screen

Note

The transactions that are run as SALE need not be captured, those can be refunded directly.
Only Merchant Admin role users have the capability to make Refunds.

When clicked on the Refund button Refund Payment screen is displayed with Original Payment Method Refund as default.

Refund

The user has to select the Standalone Credit Refund as Refund Method and the option of Card On File under the Transaction Category drop-down to make refunds with card on file.

Note

Card On File option under the Transaction Category will display/hidden depending upon the Payment Gateway selected. At present only Chase Paymentech NetConnect supports Card On File Refunds.

After selecting the Card on File option, the screen displays as below and contains the following elements:

Card On File Refund

  1. Payee Information Section containing the following elements:
    • Payment Method — Drop-down to select a Payment Method which is already a token created earlier.
    • Card Security Code — Field to enter the 3/4 digit security code of the card.
  2. Cancel — Button to cancel the process of Refund.
  3. Review — Button clicking upon which takes the user to the Review Refund screen.

After selecting a Payment Method and filling all the required fields the Refund Payment looks as below:

Card On File Refund

Clicking on Cancel takes the user to the Transaction Detail screen.

Clicking upon Review the user is taken to the Review Refund screen which looks as below:

Refund

  1. Edit — Button which takes the user back to the Refund A Payment screen with the refund details preserved
  2. Cancel — Button to cancel the Refund process and return to the Transaction Detail screen
  3. Confirm — Button when clicked confirms the refund and takes the user to the Refund Confirmation screen

Clicking upon the Confim button the user is taken to the Refund Confirmation page.

Refund


Updated As Of 4.5.0.7